IT & Development Scaler

IT Support Specialist

* Our virtual talents are fully managed in terms of benefits and payroll
** Based on 22 working days in a month / 8 hours per day

In today’s digital landscape, technology plays a vital role in your business. At Oxen Virtual, we specialize in connecting businesses like yours with experienced remote IT Support Specialists who ensure your your systems operate seamlessly.

Job Tasks

Provide remote technical support to end-users and clients, diagnosing and resolving hardware, software, and network issues.
Assist end-users with IT-related problems, offering clear and concise instructions and guidance.
Utilize remote desktop tools to access and troubleshoot users' devices, ensuring minimal disruption to their workflow.
Install, configure, and update software applications, ensuring they are running efficiently and securely.
Perform remote hardware maintenance, including troubleshooting and repairing computer systems, printers, and peripherals.
Assist in the configuration, troubleshooting, and maintenance of network devices, such as routers, switches, and access points.
Monitor for security threats and vulnerabilities, and implement security protocols to protect systems and data.
Create, modify, and deactivate user accounts and access permissions as per company policies.
Implement and manage data backup solutions, and assist in data recovery efforts in case of system failures.
Maintain detailed records of support requests, solutions provided, and hardware/software inventory.
Conduct remote training sessions to educate end-users on IT best practices, security awareness, and software usage.
Ensure compliance with software licensing agreements and assist in software audits when necessary.
Utilize remote monitoring tools to proactively identify and resolve potential IT issues before they impact users.
Collaborate with other IT team members and departments to address complex technical challenges and projects.
Stay updated on emerging technologies and make recommendations for hardware and software upgrades or improvements.
Ensure IT policies, procedures, and security measures comply with industry standards and regulations.
Be available for on-call support during off-hours or emergencies, as needed.

Requirements

Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
Proven experience in remote IT support or a similar role.
Proficiency in remote troubleshooting tools, remote desktop software, and IT management software.
Strong problem-solving and communication skills.
Knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware components.
Familiarity with cybersecurity best practices.
Ability to work independently and as part of a remote support team.
Certifications such as CompTIA A+, Network+, or Security+ are a plus.

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Job Description

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