TerraPro Virtual
TerraPro Virtual
TerraPro Virtual
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Oxen Virtual Ltd
Forma House, Finsbury Business Center,
London, EC1R 0NE
United Kingdom
Work Inquiries
contact@terraprovirtual.com
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Sales Starter

Email Support

Email Support
What's Possible?

Hire Email Support Representatives for
up to 55% less​*

Avg. Monthly Salary in the UK

£2,021.33 / month

Avg. Cost of a Remote Talent

£909.60 / month**

Average Client Savings

£1,111.73 / month

* Our virtual talents are fully managed in terms of benefits and payroll
** Based on 22 working days in a month / 8 hours per day

Are you searching for a remote Email Support Representative to enhance your customer service and make every email interaction count? Oxen Virtual can connect you with top-tier remote professionals who excel in email support.

We specialize in bridging the gap between businesses and skilled virtual assistants, empowering your company with remote professionals who can provide exceptional email support, ensuring your customers receive the best care.

Email Support Representative

Job Description

Job Tasks
  • Help customers by answering emails and assisting with questions or problems related to our products or services.
  • Learn about our products and services to provide correct information to customers.
  • Find solutions to customer issues or get help from experienced team members for tough problems.
  • Write clear and polite emails to customers to ensure they have a good experience.
  • Manage multiple customer emails at once and reply quickly.
  • Keep track of what customers say and what we do to help them.
  • Help create and update email templates and documents to make support better.
  • Review your own emails to make sure they're good.
  • Ask customers what they think and tell us how to improve.
  • Reach goals like responding fast and making customers happy.
  • Stay updated on our products, services, and industry news.
  • Work with different teams in our company to fix customer issues.
  • Do your job following company rules.
  • Be ready to handle a lot of emails, especially during busy times.
Requirements
  • High school diploma or equivalent (additional education or relevant certifications are a plus).
  • Exceptional written communication skills.
  • Empathy and patience when dealing with customer inquiries or issues.
  • Problem-solving abilities and critical thinking.
  • Ability to work independently and in a team.
  • Attention to detail and accuracy.
  • Familiarity with email support software and tools.
  • Willingness to learn and adapt to changing customer needs.
Hiring a remote Email Support Representative in the Philippines is easy.

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