Sales Starter

Live Chat Support

* Our virtual talents are fully managed in terms of benefits and payroll
** Based on 22 working days in a month / 8 hours per day

Ready to offer your customers an outstanding support experience that feels like a friendly conversation? Hire a remote Live Chat Support Representative who’s going to be your partner in delivering exceptional customer service, no matter the hour.

At Oxen Virtual, we understand that real, human interaction is at the heart of exceptional customer service. We’re here to help you find a skilled team of remote live chat support specialists who are dedicated to providing friendly assistance, building connections, and making your customers feel valued.

Job Tasks

Help customers by answering questions and solving problems through live chat.
Provide technical support and troubleshoot issues for customers.
Learn about our products to assist customers effectively.
Maintain professionalism and politeness in customer interactions.
Manage multiple chat conversations simultaneously while providing quality service.
Accurately document customer interactions, issues, and solutions.
Escalate complex issues to senior support staff or supervisors.
Contribute to FAQs and knowledge base articles.
Gather customer feedback and suggestions.
Meet performance metrics, like response time and customer satisfaction.
Stay updated on product changes and industry trends.
Collaborate with different teams to assist customers.
Be available for shifts, including evenings, weekends, and holidays.

Requirements

High school diploma or equivalent (additional education or relevant certifications are a plus).
Excellent written communication skills.
Technical proficiency to handle chat software and related tools.
Empathy and patience when dealing with customers.
Problem-solving and critical-thinking abilities.
Ability to work independently and as part of a team.
Adaptability to different customer situations and needs.

Next Role

Operations Assistant

Live Chat Support

Hire Live Chat Support Representatives
for up to 55% less*

£1,895.83 / month

£853.13 / month**

£1,042.71 / month

Job Description

Job Tasks

Requirements

Are you ready?

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